At Reeqip, we are committed to providing a safe, fair, and transparent marketplace for buying and selling second-hand sports gear. This Protection Policy outlines the rights and protections available to both buyers and sellers on our platform.

1. Purpose of the Policy
The Reeqip Protection Policy ensures that:

• Buyers receive the items they ordered, in the condition promised.
• Sellers are safeguarded against unfair claims and fraudulent transactions.
• Reeqip acts as a neutral mediator to resolve disputes fairly.

• Buyers will receive the item they ordered, as described by the seller.
• If the item never arrives, arrives damaged, or is significantly different from the description, buyers may be eligible for a refund.

• Item not delivered.
• Item damaged or defective upon delivery.
• Item materially different from the listing description.
• Seller failed to ship within promised timeframe.

• Buyer changes mind after purchase.
• Item matches the description but does not meet personal expectations.
• Normal wear, tear, or minor cosmetic issues.
• Incorrect delivery details provided by buyer.

• Buyer must raise a claim within 7 days of delivery.
• Buyer must provide order details, photos/videos (if applicable), and communication records.
• Reeqip will review the claim and decide resolution.

• Sellers are protected against false claims of non-delivery, unfair refunds, or chargebacks if they have met their obligations.

• Buyer claims non-delivery, but seller provides valid proof of shipment/delivery.
• Buyer files a false or unfair refund request.
• Buyer initiates a chargeback without valid grounds, but seller has complied with requirements.

• Seller fails to ship on time.
• Seller lists prohibited, counterfeit, or misrepresented items.
• Seller cannot provide proof of shipment or delivery.
• Transactions conducted outside Reeqip’s platform.

• Valid tracking number from an approved courier.
• Delivery confirmation (address, signature, or tracking update).
• Shipment receipts or labels when requested.

• Buyers and sellers should first attempt to resolve issues directly.
• If unresolved, Reeqip may step in to mediate.
• Both parties must provide requested evidence within the given timeframe.
• Reeqip’s decision will be final and binding.

• If a claim is valid, refunds will be processed within 7–14 business days to the buyer’s original payment method.
• Return shipping costs will be assigned based on responsibility:
  • Seller’s fault → seller covers shipping.
  • Buyer’s fault → buyer covers shipping.
• Certain categories (e.g., safety gear, undergarments, consumables) may not be returnable for hygiene and safety reasons.

• If a buyer initiates a chargeback, Reeqip will support the seller with documentation.
• If the seller meets protection requirements, Reeqip will cover the loss or reimburse the seller.

• This Policy does not apply if:
  • A user engages in fraud, misuse, or policy violations.
  • Transactions are conducted outside the Reeqip platform.
  • Users provide false or misleading evidence.

• Reeqip reserves the right to:
  • Make the final decision in disputes.
  • Withhold payouts or refunds if fraud or policy violations are suspected.
  • Users provide false or misleading evidence.
• Suspend or terminate accounts of users who repeatedly abuse protections.