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Frequently Asked Questions
Find answers to common questions about Reeqip
Welcome to Reeqip's FAQ section. We've answered some of the most common questions about our delivery, ordering process, and general services. If you need further help, please reach out to our team at info@reeqip.com
Delivery & Shipping
How long does it take for home delivery?
We aim to dispatch all orders within 1–2 working days. Standard delivery typically takes 5–7 working days across the UK. You'll receive tracking details once your order has been shipped.
What courier do you use for deliveries?
We use trusted partners such as Royal Mail and DHL to ensure your order arrives safely and on time.
Do you deliver outside the UK?
At this time, we deliver within the United Kingdom. We're working to expand international shipping options in the near future.
Can I track my delivery?
Yes. Once your order is dispatched, you'll receive a confirmation email containing your tracking number and a link to follow your parcel's progress.
What happens if I miss my delivery?
If you're not available when delivery is attempted, your courier will typically leave a card with instructions for rescheduling or collection from a local depot.
Orders & Payment
What payment methods do you accept?
We accept most major debit and credit cards, as well as PayPal and other secure online payment options.
Will I receive confirmation of my order?
Yes. Once your order is placed, you'll receive a confirmation email with your order details. A second email will be sent once your order has been shipped.
Can I cancel or modify my order?
If your order hasn't yet been processed, please contact us immediately and we'll do our best to accommodate changes or cancellations.
General Questions
Do you offer discounts or promotions?
We occasionally run special offers and promotions. Subscribe to our newsletter or follow us on social media to stay updated.
How can I contact customer support?
You can reach our customer service team by emailing info@reeqip.com. We aim to respond to all inquiries within 24–48 hours.
Still Have Questions?
Our support team is here to help you with any additional queries
Contact Support